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Help is always a click away.
As the old saying goes, “A rising tide lifts all boats.” Your success is our success. If you need help, let’s get you in touch with the right corporate department. Going to right person first avoids delays and helps us help you!
Customer Service
Who: Customers & Associates
Reason: Create, track, return, or exchange an order. Account or back office help. General product education. Other concerns, questions or comments. Available via chat, email, text & phone.
Phone/Text: 801-281-7420
Chat: Got to: https://www.truvy.com and click on the yellow bubble in lower right-hand corner.
Email: [email protected]
Elite Service Rep (ESR)
Who: Associates (3 Star & Up)
Reason:Dedicated corporate representative who can help with reporting, business building, or assisting your customers.
Contact: Provided when you rank advance
Product Questions
Who: Associates
Reason: Inbox to help provide more in-depth information about all products that are beyond Customer Service’s scope.
Email: [email protected]
Web & IT
Who: Associates
Reason: Get help with technical issues with your associate dashboard, truvy tools or other tech related issues. Also a great place to report bugs. Help expedite troubleshooting by providing screenshots.
Email: [email protected]
Commissions
Who: Associates
Reason: Concerns or questions about your commission details that are beyond the scope of CS.
Email: [email protected]
Placement Changes
Who: Associates
Reason: Assist in moving customers/associates who did not signup properly. There is a short time-frame window to do this. Be proactive in following up with your customer and emailing to not miss this window.
Email: [email protected]
Policy Coaches
Who: Associates
Reason: Policy coaches can help with questions regarding our policies and help you keep compliant. This helps protect your business.
Email: [email protected]
Looking to book a 1-on-1 or team call with a corporate member?
Select corporate team members are available to schedule for 1-on-1 or team training calls. Click here to see availability.
